Your Core Responsibilities
We maintain strict standards to protect our gaming community. Every user must adhere to these fundamental requirements without exception.
| Rule | Requirement | Consequences of Violation |
|---|---|---|
| Age Verification | Players must be 18 years or older | Immediate account termination and forfeiture of all balances |
| Jurisdictional Compliance | Obey all applicable local gambling laws | Account suspension and permanent access restriction |
| Single Account Policy | One account per person, IP, and household | Closure of duplicate accounts and confiscation of winnings |
Account Creation and Security
Joining our community takes less than a minute. We offer two convenient pathways for registration.
- 📧 Email sign-up with a strong password
- 🚀 One-click Google account integration
During registration, you must provide accurate personal information. Our system flags discrepancies during KYC verification. You bear sole responsibility for safeguarding your login credentials. Before your first withdrawal, we require identity verification including a government-issued ID, recent proof of address, and occasionally a selfie. This mandatory process typically completes within 24-48 hours.
Bonus Terms and Conditions
Our promotional ecosystem rewards loyal players while protecting platform integrity through transparent conditions.
| Bonus Type | Details | Wagering Requirement |
|---|---|---|
| Welcome Package | 300% match bonus plus 300 free spins | 30x deposit plus bonus amount |
| Daily Cashback | 10% refund on net daily losses | No wagering required |
| Weekly Cashback | 10% on weekly negative balance | No wagering required |
Essential bonus regulations include:
- 🎁 One bonus per person, IP address, and household
- ⏱️ Thirty-day completion window for welcome package wagering
- 💰 Maximum bet during active bonus: 5 € per round
- 🎮 Game contributions vary (slots 100%, table games 10-20%)
- 🛡️ We reserve the right to void bonuses for abuse patterns
Violations include bonus hunting, irregular betting, or using VPNs to claim multiple offers. Always review specific promotion terms before opting in.
Platform Liability Limits
Bitguruz Casino provides gaming services on an "as is" basis. While we maintain 99.9% uptime through redundant infrastructure, we cannot guarantee absolute reliability. We explicitly disclaim responsibility for:
- 📵 Technical failures originating from your device or internet connection
- ⏸️ Service interruptions caused by third-party payment processors or blockchain congestion
- 💸 Losses resulting from gameplay decisions or system lag beyond our control
Gambling is entertainment only. We never present our services as financial solutions or income opportunities. Play responsibly within your means and seek help if you feel losing control.
FAQ
Frequently asked questions
What is the minimum age to play at Bitguruz?
Every player must be at least 18 years old or meet the legal gambling age in their jurisdiction.
Can I have more than one account?
No, we have a strict single-account policy per person, IP address, and household to ensure fair play.
How long does KYC verification take?
Identity verification (KYC) typically completes within 24-48 hours once all documents are submitted.
What kind of bonuses do you offer?
We offer a 300% Welcome Package with 300 free spins, plus daily and weekly 10% cashback rewards.
Are there limits on withdrawals?
The minimum withdrawal is 30€. Large withdrawals over 1,000€ may require an audit taking up to 30 days.
Is cryptocurrency accepted?
Yes, we support Bitcoin (BTC), Ethereum (ETH), and USDT (TRC-20) for secure and fast transactions.
What is the maximum bet during an active bonus?
The maximum bet allowed while wagering a bonus is 5 € per round.
Is my data secure on Bitguruz?
Absolutely. We use military-grade encryption and partner with certified providers to protect your data.
What happens if I use a VPN?
Using a VPN to claim multiple bonuses or bypass restrictions is a violation of our terms and can lead to account closure.
Where can I find help for responsible gambling?
We encourage playing within your means. If you need help, please contact our support for self-exclusion options.

